Terms & Conditions

1. About us

NetGuru Consulting is a UK-based freelance web consultancy ("we", "us", "our"). Our principal contact email is info@netguruconsulting.co.uk.

These terms govern all services provided by NetGuru Consulting to clients ("you", "your") unless a separate written agreement supersedes them.

2. Services

We provide web design, web development, SEO, digital strategy, digital marketing, and web hosting & support services. The scope of any specific project will be agreed in writing (by email or formal proposal) before work commences.

We reserve the right to decline any project at our discretion without providing a reason.

3. Proposals and agreements

Any written proposal or quote we provide is valid for 30 days from the date of issue unless otherwise stated. Acceptance of a proposal — whether by email, signature, or payment of a deposit — constitutes a binding agreement between you and NetGuru Consulting.

Any changes to agreed scope must be requested in writing and may result in revised timelines and additional costs.

4. Payment terms

• Project work typically requires a 50% deposit before work begins, with the balance due on completion unless otherwise agreed in writing.
• Invoices are payable within 14 days of the invoice date unless an alternative arrangement has been confirmed in writing.
• Ongoing services (hosting, retainers) are invoiced monthly or annually as agreed and are payable in advance.
• Late payments may incur interest at 8% above the Bank of England base rate per annum, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
• We reserve the right to suspend work or services on accounts with outstanding overdue balances.

5. Client responsibilities

To enable us to deliver work on time and to the agreed standard, you agree to:

• Provide all required content, materials, assets, and access credentials promptly and in a suitable format
• Review and provide feedback on deliverables within a reasonable timeframe (typically 5 working days)
• Ensure that any content or materials you supply do not infringe third-party intellectual property rights
• Maintain appropriate backups of your own data and website files

Delays caused by late supply of materials or feedback may affect agreed timelines and are not the responsibility of NetGuru Consulting.

6. Intellectual property

Your content

You retain ownership of all content, logos, images, and other materials you supply to us. By supplying them, you grant us a licence to use them for the purpose of delivering the agreed services.

Our work

Upon receipt of full and final payment, intellectual property rights in all custom work created specifically for you (designs, code, written content) transfer to you. Until full payment is received, all work remains the intellectual property of NetGuru Consulting.

Third-party assets

Where we use licensed third-party resources (fonts, stock images, plugins, frameworks), the relevant licences apply. We will advise you of any ongoing licensing obligations.

7. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the project, and not to disclose it to third parties without prior written consent, except where required by law.

8. Revisions and amendments

Our proposals include a stated number of revision rounds unless otherwise agreed. Revisions beyond the agreed allowance will be charged at our standard hourly rate. Significant changes to the project brief after work has commenced may be treated as a new project scope.

9. Warranties and liability

We warrant that all work will be carried out with reasonable skill and care. We cannot guarantee specific outcomes such as search engine rankings, traffic levels, or conversion rates, as these are subject to factors outside our control.

To the fullest extent permitted by law:

• Our total liability to you for any claim arising from our services shall not exceed the total fees paid by you for the specific project or service in question.
• We shall not be liable for any indirect, consequential, or loss-of-profit damages.
• We are not liable for issues caused by third-party services, platforms, or hosting providers.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, or for fraudulent misrepresentation.

10. Cancellation

Either party may terminate a project by giving written notice. In the event of cancellation:

• You remain liable for payment of all work completed up to the date of cancellation at the agreed project rate
• Any deposit paid is non-refundable unless we are in material breach of these terms
• We will deliver all completed work to you upon receipt of any outstanding balance

11. Hosting services

Where we provide web hosting, we will make reasonable efforts to ensure uptime and security. However, we do not guarantee 100% availability and shall not be liable for losses arising from downtime, data loss, or security incidents caused by third-party infrastructure or factors outside our reasonable control.

We reserve the right to suspend hosting where content hosted violates applicable law, our acceptable use policy, or these terms.

12. Governing law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to these terms

We may update these Terms & Conditions from time to time. The most current version will always be available on this page. Continued engagement of our services after an update constitutes acceptance of the revised terms.

14. Contact

For any questions about these terms, please contact us at info@netguruconsulting.co.uk.